Slickstream suffered a partial system outage starting at 5:18PM Pacific Time on Saturday, June 20, 2020. The outage lasted until 6:43PM at which point the problems were fully resolved.

During this period, Slickstream may have not loaded on all pageviews, or search functions may have not functioned correctly. Otherwise there should have been no impact to any customer pages.

The root cause of the outage was an SSL certificate that expired causing a systemic problem where none of our servers could talk to each other.

We're very sorry for this loss of service and will be trying to learn from this and see how we can avoid similar failures in future.

Topics: Engagement Suite

Slickstream Engineering

Written by Slickstream Engineering

The Slickstream engineers themselves

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