Support Resources

You can designate a specific post to become a "pinned recommendation".  This means this designated post will appear first in the filmstrips with have a small "pin" indicator and a slightly different background color to draw visitors' attention to it.  You can also set an expiration date for this pinned post or leave the expiration date blank if you'd like to keep the pin indefinitely.

To pin a post, go to Config in your portal.  Select the Site Wide tab, then select Recommendations.

The widget color is used for all Slickstream components.  To change the color, go to Config in your portal.  Select the Site Wide tab, then select General.

Slickstream experienced a partial outage between 8:00pm and 4:30am, June 16-17, 2022. During this time, Slickstream components were unavailable for a subset of our users.

The Slickstream Highlighter allows you to draw your visitors' attention to any element on your page.  When the element comes into view, the rest of the content on the page is greyed out, temporarily highlighting the selected element.  Scroll down to see a live example.

To add an additional administrator to one of your Slickstream sites, go to your portal for that site, select the Config tab and then the Site Wide tab.  From there select General and look for the Site Admins box.  Add the email address for the person you wish to add as an administrator.  Remember that your new administrator will need to sign up to create a Slickstream account and access your portal.

Slickstream now supports email integration with Klaviyo. That means that if you manage newsletter subscribers using Klaviyo, you can automatically upload all sign-ups on your website via Slickstream.

Here are the steps to set this up.

Slickstream's Journey Explorer is a tool for website publishers who are seeking to better understand how visitors are using their site. Many existing services enable a publisher to measure trends and summarize usage. Journey Explorer is, by contrast, designed to let you see the details about visits, one at a time.