Support Resources

We had a full system outage for Engagement Suite customers for 31 minutes starting at 15:28PM Pacific Time on July 7, 2020. The only impact to customer sites would be that Slickstream widgets would not have loaded during that time. The sites should, otherwise, have continued to work unaffected.

Slickstream now supports email integration with ConvertKit. That means that if you manage newsletter subscribers using ConvertKit, you can automatically upload all sign-ups on your website via Slickstream.

Here is how to do that:

We are often asked about how Slickstream builds and maintains an index of each of our customer's sites. And people want to know how fast they should expect our index to be updated after content is added or changed or deleted. If you want these answers, you've come to right place!

Site accessibility is extremely important for many reasons. Beyond the obvious necessity for those with disabilities, designing your site with accessibility in mind benefits people on mobile devices, those with slower connections, and makes it easier for search crawlers to make sense of your content. 

We've often been asked about differences that people see in traffic counts when comparing data from Google Analytics with data from Slickstream over the same period. Why are they not identical?

If you see a note on one of your invoices that shows a credit because of an adjustment based on pageview auditing, you might be wondering what that's about.

Slickstream's favoriting system allows your visitors to show their appreciation for a post or page and also allows them to build and store a list of their favorite posts on your site.  You can read more about it here.

As with other caching plugins, Slickstream needs to be excluded from Autoptimize optimization.  Here are instructions.