Support Resources

Slickstream experienced a partial outage between 8:00pm and 4:30am, June 16-17, 2022. During this time, Slickstream components were unavailable for a subset of our users.

Slickstream experienced two outages between October 12th and 13th, 2021, both due to data center-related issues. The first one lasted only 20 minutes, but the second occurred overnight locally and lasted approximately 6 hours. 

1/7/2021 10:48 AM PST:  All services have been restored

All services have been restored.  We're extremely sorry for the loss of service.  We will be investigating further and will be looking for ways to avoid this again in future.

1/7/2021 10:29 AM PST:  Services coming back online

Services for most customers are coming back online.  We are now reviewing to ensure everything is returning properly into service.

1/7/2021 10:07 AM PST:  All services OFFLINE

Slickstream had a major service outage today affecting all customers. The outage started around 12:30PM Pacific Time and lasted approximately 30 minutes. At that point, service should have returned to normal on all sites.

Slickstream now provides a way for ad providers to inject advertisements into Slickstream’s search results. 

We had a full system outage for Engagement Suite customers for 31 minutes starting at 15:28PM Pacific Time on July 7, 2020. The only impact to customer sites would be that Slickstream widgets would not have loaded during that time. The sites should, otherwise, have continued to work unaffected.

Slickstream suffered a partial system outage starting at 5:18PM Pacific Time on Saturday, June 20, 2020. The outage lasted until 6:43PM at which point the problems were fully resolved.