Support Resources

How to ensure the Slickstream Filmstrip will not affect CLS

As the Slickstream filmstrip is often injected fairly high up on posts, it can potentially contribute to  Cumulative Layout Shift (CLS).

This can be addressed by manually adding a container to your site, or using the Slickstream Plugin for WordPress.  With the WordPress Plugin there is an option to easily set up a container for the filmstrip to be injected into for many different themes.  This container pre-allocates space when the page is first rendered, ensuring there is no shift when the filmstrip loads.

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Service Outage: 01/07/2021

1/7/2021 10:48 AM PST:  All services have been restored

All services have been restored.  We're extremely sorry for the loss of service.  We will be investigating further and will be looking for ways to avoid this again in future.

1/7/2021 10:29 AM PST:  Services coming back online

Services for most customers are coming back online.  We are now reviewing to ensure everything is returning properly into service.

1/7/2021 10:07 AM PST:  All services OFFLINE

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Ensuring Slickstream Has Access To Your Site: Whitelisting Servers

Slickstream is a service that operates in the cloud, not inside WordPress or any other CMS.  Slickstream builds an index for your site in the same way Google does by regularly processing your sitemaps and crawling your pages to keep up with any changes.

As such, Slickstream's servers need access to your site.   If you are running security software (such as Sucuri or StackProtect) or a CDN (such as Cloudflare) they may block access by Slickstream's servers.  To ensure Slickstream can reach your site in these cases, it may be necessary to whitelist the IP addresses of Slickstream's servers.

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