Support Resources

Slickstream's Journey Explorer is a tool for website publishers who are seeking to better understand how visitors are using their site. Many existing services enable a publisher to measure trends and summarize usage. Journey Explorer is, by contrast, designed to let you see the details about visits, one at a time.

When the Slickstream search panel opens, we immediately display groups of content to offer visitors options before they even enter a search query.  Think of this as using the space below the search box to "advertise" your own content.  Across our customers we see that a substantial number of visitors immediately click through to these options.  

Much of Slickstream's functionality and appearance can be configured in the user portal.  However, for those looking for more control there are several options for customizing Slickstream to more tightly integrate into a site.

Slickstream experienced two outages between October 12th and 13th, 2021, both due to data center-related issues. The first one lasted only 20 minutes, but the second occurred overnight locally and lasted approximately 6 hours. 

This article describes Slickstream's integration with Mediavine’s Identity API that allows publishers who use the Mediavine ad network to directly benefit from first party data collected by Slickstream.  

Below are the steps to follow to add each of the Engagement Suite story components to your site.

Note, the WordPress shortcode and widget options are only available in version 1.1.9 or later of the Slickstream WordPress Plugin.

As the Slickstream filmstrip is often injected fairly high up on posts, it can potentially contribute to  Cumulative Layout Shift (CLS).

This can be addressed by manually adding a container to your site, or using the Slickstream Plugin for WordPress.  With the WordPress Plugin there is an option to easily set up a container for the filmstrip to be injected into for many different themes.  This container pre-allocates space when the page is first rendered, ensuring there is no shift when the filmstrip loads.

All Slickstream components can be added to WordPress websites by using a widget or a shortcode.  Below are the details for each Slickstream component.

Starting at around 2:20AM Pacific Time today, Slickstream services for most of our customers were affected by a major network outage at our data center provider, OVH.