Support Resources

Service Outage: 01/07/2021

1/7/2021 10:48 AM PST:  All services have been restored

All services have been restored.  We're extremely sorry for the loss of service.  We will be investigating further and will be looking for ways to avoid this again in future.

1/7/2021 10:29 AM PST:  Services coming back online

Services for most customers are coming back online.  We are now reviewing to ensure everything is returning properly into service.

1/7/2021 10:07 AM PST:  All services OFFLINE

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Ensuring Slickstream Has Access To Your Site: Whitelisting Servers

Slickstream is a service that operates in the cloud, not inside WordPress or any other CMS.  Slickstream builds an index for your site in the same way Google does by regularly processing your sitemaps and crawling your pages to keep up with any changes.

As such, Slickstream's servers need access to your site.   If you are running security software (such as Sucuri or StackProtect) or a CDN (such as Cloudflare) they may block access by Slickstream's servers.  To ensure Slickstream can reach your site in these cases, it may be necessary to whitelist the IP addresses of Slickstream's servers.

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Content Report Columns Explained

One of the most data rich analytic tables Slickstream provides is the Content Table accessible from the Content tab in the Slickstream Portal.  This table provides summary information for each page on the publisher's website.  Below are detailed explanations of the content in each column.

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